Khaldoon T. Mutahar
contact@mutahar.me Sana'a, Yemen - Relocatable
Education
Lebanese International University
Bachelor of Business - Management Information Systems GPA - 3.65 • Sep 2019 — Feb 2023 • Sana'a, Yemen
- Google Developer Student Clubs Team Lead (2021-2022)
- Google Developer Student Clubs Non-Technical Team Lead (2020-2021)
Fort Lee High School
High School Diploma, Academy of Finance • 2010 — 2014 • Fort Lee, NJ, USA
- Academy of Finance (2011-2014)
- Senior Class Vice-President (2013-2014)
Experience
Yemen Kuwait Bank (YKB)
Electronic Payments Officer • Mar 2023 — Present • Sana'a, Yemen
- Conducted research on electronic payments and proposed ways to introduce and develop them
- Evaluated the feasibility of electronic payment services, including the financial and profitability aspects
- Designed and prepared surveys to evaluate electronic payment services based on quality indicators
- Proposed improvements and developments for electronic payment services based on studies and evaluations
- Communicated with external companies providing electronic payment services to obtain service requirements
Yemen Kuwait Bank (YKB)
Cards Officer • Nov 2022 — Mar 2023 • Sana'a, Yemen
- Managed internet card inventory to ensure sufficient stock is available to meet customer demand.
- Issued and reloaded internet cards for customers in a timely fashion using the main system and emergency system in case the primary system was offline to ensure uninterrupted service.
- Monitored and analyzed card usage patterns to identify potential areas for improvement or optimization.
- Reviewed customer transactions when necessary to help resolve any questions or issues related to their card usage.
- Processed customer chargebacks for fraudulent purchases.
- Communicated effectively with third-party providers of the cards service to ensure smooth and seamless customer experience.
- Supported bank branches and customers directly by answering questions about how to use the card and its features.
- Collaborated with other departments in the bank to resolve customer inquiries and complaints related to the card service.
YottaGate Ltd.
Technical Documentation Specialist • Aug 2022 — Nov 2022 • Sana'a, Yemen
YottaGate Ltd.
Technical Documentation Intern • Feb 2022 — Jul 2022 • Sana'a, Yemen
- Prepare, review, revise, and maintain technical documents, including software engineering, system operations, testing, and user documentation.
- Gather and analyze technical and product information from various sources to document new or changing product functionality.
- Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
- Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
- Maintain a library of application documentation, cataloging it for internal and/or external use.
- Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel."
Freelance, Self-employed
Wordpress Developer • May 2018 — Aug 2018 • Remote
Developing a WordPress Travel/Food blog with a social media plan.
Website Development:
* Including maintenance work as needed beyond scope of the contract
Website Development:
- Created a full WordPress site (Not including the website theme)
- Edited and reviewed all content that was published as an editor and to unsure proper SEO guidelines
- Ran and managed Google Analytics with creating a goal and how to achieve them
- Manage Google/Bing webmaster
- Insured proper Page ranking and site performance per general practices (e.g CDN, browser caching, server caching)
- Created Facebook Business Manager Account and linked domain and Facebook Page together.
- Created online Facebook/Instagram ads for the Page
* Including maintenance work as needed beyond scope of the contract
University of Nottingham Malaysia
Corporate Marketing Student Intern • Jun 2016 — Jan 2017 & Jun 2015 — Dec 2015 • Semenyih, Malaysia
General Responsibilities:
- Develop e-forms, using Microsoft Webparts360 AppStudio
- co-ordinate with the different schools/departments in their digital/physical marketing needs and provide them with proper training in Social Media Etiquette
- Support marketing staff in any tasks needed
- Liaise with the different external parties concerning Google Ads and Facebook Ads, in support of the University goals
- Contribute where appropriate and as necessary to the development of relevant content on the University website
- Ensuring that users conform to corporate guidelines on web implementation
- Working with Google Analytics to monitor the effectiveness
- Trained relevant University staff in the use of the Content Management System Contensis CMS
- Contribute where appropriate and as necessary to the development of relevant content on social media channels
- Create, manage, and follow up on content posted on FB, Instagram, Twitter, LinkedIn, and internal channels
- Facebook: Implemented Facebook Business Manager, to merge all University Pages (different Faculties, Schools, and Departments) under the marketing umbrella. While letting the various parties still manage their pages
- Twitter: Implemented the use of Tweetdeck and live-tweeting during events
- LinkedIn: Created content for significant events and milestones
- HTML emails (Marketing and Internal/External Newsletters)
- Press Releases and Media Handling
- Involvement with relevant University projects
- Coordinate marketing/communications visits (general, video, photography)
Fort Lee Public Schools
Fort Lee High School Library (Student Helper) • Sep 2011 — Jun 2014 • Fort Lee, NJ, USA
- Managed the process of digitization of old yearbooks
- Respond to several questions by patrons of the library regarding the locations of books while providing customer service about any questions regarding the library and the surrounding area
- Refer students to the appropriate section of the library depending on their request to keep the flow of students smooth
- Pull books from the stacks, label them, and organized them for patrons of the library to receive their requested books swiftly
KAB Computer Services
Customer Service Representative/Technician • Jun 2013 — Sep 2013 • Palisades Park, NJ, USA
- Worked as a Tier-II Technician & Customer Service Representative (CSR)
- Communicate with clients and help them with invoices, services needed, and basic technical support.
- Manage the team on what jobs needed to be done and where.
Volunteering
Yemen Art Base
Information Technology Project Coordinator • May 2021 — Present • Sana'a, Yemen
Google Developer Student Clubs - Lebanese International University
Team Lead • Jul 2021 — Jul 2022 • Sana'a, Yemen
I was selected by the Google MENA team to be the GDSC Team Lead for my university throughout the 2021-2022 academic year. In this position, I will conduct various and numerous workshops related to software development, the Google Cloud Platform, resume building, and much more. Some of my accomplishments so far:
- Managed and organized multiple events with other GDSC Chapters in Yemen
- Collaborated with other GDSC MENA chapters
- Organized events with an average reach of 100+ live participants
Google Developer Student Clubs - Lebanese International University
Non-Technical Team Lead • Aug 2020 — Jul 2021 • Sana'a, Yemen
As the technical team lead I am responsible for the team composed of:
- Event Coordinator
- Public Relations Coordinator
- Marketing Coordinator
- Designers
- Manage all social media platforms
- Managing all Content and Public Relations duties for the Club.
- Collaborate with external parties (Speakers, other GDSCs', GDG Sana'a, etc) & internal parties (University staff, other clubs)
- Collaborate with the technical team on current and future projects.
- Helped in the creation of the chapter website (https://2020-2021.gdscliu.com/)
- Transitioning the website from plain HTML/CSS/JS into a static site using Jekyll and making it open source (License AGPL V3) for other GDSCs' to use worldwide
University of Nottingham Malaysia
Student Ambassador • Sep 2015 — Jun 2016 • Semenyih, Malaysia
As a Student Ambassador for Yemen, and also the Secretary for the International Students' Bureau (ISB). Responsibilities include but were not limited to:
As an Ambassador:
As an Ambassador:
- Be responsible for organizing International Student Bureau sanctioned events and activities;
- Be responsible for the inclusion and cross-cultural integration of communities at UNMC;
- Be responsible for liaising with Cultural & National Societies and/or communities about events, collaborations, welfare matters, and any other relevant areas of concern;
- Develop feedback mechanisms, in line with International Student Bureau working procedures, between the International Student Bureau and the respective communities;
- Responsible for the booking and notification of meetings; proper maintenance of all records of meetings and decisions, and the safe custody and archiving of minute books, correspondence, and all registers.
- Directly be responsible for maintaining minutes of meetings of the Executive Committee and publishing them for public reference.
Projects
Shbak Studio
https://www.shbak.net/Primary Developer & Maintainer • July 2021 — Dec 2022
Converted a theme that the client had from plain HTML/CSS to a fully functional Jekyll theme.
Google Developer Student Clubs - LIU 2020/21 Website
https://2020-2021.gdscliu.com/Primary Developer & Maintainer • Sep 2020 — July 2021
Associations
Google Developer Student Clubs
Mentor • July 2022 — Present
Licenses & Certifications
Google IT Support Specialization
Coursera — Google • May 29, 2022
Credential ID: 2QFXHN2HXM7C (https://mthr.dev/g-it-support)
Languages
English — Native proficiency
Arabic — Professional working proficiency
Additional Links
- GDSC LIU Yemen 2020/21 https://2020-2021.gdscliu.com/
Social Links
- Github: https://github.com/kmutahar
- Twitter: https://twitter.com/khalmutahar
- LinkedIn: https://www.linkedin.com/in/kmutahar/
- Telegram: https://t.me/kmutahar